Microsoft Takes First Steps Towards Better Repairs with New Study



Microsoft released a report on Friday investigating the waste and greenhouse gas emissions in its current repair process as it works towards potential self-repair. The move comes as part of an agreement that took place with an investor group last fall to study and facilitate independent repair. Grist first reported on the study.

The study (PDF download) was put together by UK consulting firm Oakdene Hollins, using Microsoft’s data regarding its repair operations. It compared two older devices: the Surface Pro 6 and Surface Book 3 that were refurbished in factories in China to the newer Surface Pro 8 and Surface Laptop Studio, repaired at authorized service providers, or ASPs.



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